Terms and Conditions
When you complete the checkout process to buy products from our site, you are agreeing to the following Terms and Conditions:
Cancelling an order
If you change your mind and wish to cancel an order, you may do so up to 7 days after you receive the product(s). We will provide a full refund within 30 days of receiving the returned product(s), if the product(s) have not been used and are in a wholly resalable condition, including the packaging. You are responsible for the cost of returning any products to us.
If the products or packaging are not in perfect condition, the product(s) may be liable for a restocking fee, as this will reduce the value of the goods and the sell on value of any such products.
If you are a trade customer, your return will be subject to a 10% re-stocking fee. This applies to all products purchased at trade prices including Inker POR cups, Duralex glasses and bulk accessories.
If you return an espresso machine or grinder, the device must be completely unused.
The full refund will be issued within 30 days of us receiving the product(s) and will include the initial postage and packaging costs you paid when making your purchase.
To cancel an order please email us at firstname.lastname@example.org and return it to: Machina Espresso LTD, 2 Brougham Place, Edinburgh, EH3 9HW, United Kingdom.
If you wish to return a product because it is defective, you may do so up to 14 days after you receive the product(s). Once the product(s) have been returned to Machina Espresso LTD they will be checked for faults. In the case of defective products we will offer either a full refund, including any costs you incurred sending it back to us, or we will send you a replacement product.
If you need to return goods for any reason, please contact us to agree on how this is to be handled before shipping anything to us, to avoid any confusion. In some cases we will arrange for our courier to collect from you. On other occasions we will ask you to post back the item via standard UK mail with Royal Mail. If you are requested to ship any goods back to us, you must get proof of postage from the post office. This allows you and us to both track the parcel and if necessary, claim on insurance should there be any damage or loss. If you ship products back to us without getting proof of postage, it will invalidate your refund.
Cancellation by Machina Espresso LTD
In the unlikely event that we cannot fulfil your order, we will inform you as soon as we can and issue a full refund.
Payment of refunds
Refunds will be made to the card or PayPal account used to make the initial online payment.
Breakages and replacements
If you receive any cups or saucers which have been damaged during shipping and delivery, send a photo of the damage to email@example.com and we will offer a replacement or refund at our discretion.
For trade customers, you will receive replacement items in your next shipment, as the cost of shipping small quantities is very expensive.
Products under warranty
Some of our products are covered by the 1 year ‘back-to-base’ Machina Espresso Warranty (this is specified in the individual Product Descriptions on the website). Below are details of how this warranty works:
Length of warranty
The warranty is valid for one calendar year from the date you receive the product.
Our ‘back-to-base’ warranty means that should a product become defective or faulty during the warranty period – you can send it back to us, where we will undertake a repair and then ship it back to you. It is your responsibility to pay the costs of sending the product(s) to us for repair and we will pay for the shipment back to your chosen address.
Because the product is under warranty, Machina Espresso LTD will cover the costs of both parts and labour.
The warranty does not cover:
• general wear and tear
• damage due to modification or misuse of the product
• damage caused by the build-up of limescale
• damage caused by accident
The warranty is also subject to you following the instructions for use and maintenance guidelines supplied by the manufacturer.
If buying espresso machines or grinders from outwith the UK, we do not offer our standard back to base warranty due to the high costs of shipping. If you are buying any of these items, you do so without the guarantee of warranty (parts or labour) from Machina Espresso LTD. *If items are damaged in transit, standard insurance terms will apply.
You must notify us of the fault or defect by email (firstname.lastname@example.org) as soon as you are aware of the problem. We normally complete any repairs within 30 days of receiving the equipment from you.
All our prices include VAT. We take payment in pounds sterling (GBP) via debit and credit cards, or PayPal at the point when you complete our online checkout.
If you are buying either espresso machines or grinders from outwith the UK, we only accept payment via bank transfer - not credit card. If you attempt to pay with card, we will contact you and process a refund.
Dispatch and delivery of products
Products are normally dispatched within 48 hours of you placing your order online. However, this may be subject to change during UK Bank Holidays.
Products are normally delivered within 2-5 working days to destinations on the UK mainland, and within 3-10 working days to other European countries. We do our best to get our product to our customers quickly, but we do use third parties to deliver our products and therefore these timings are estimates.
UK addresses not on mainland or in remote parts of the Highlands
Shipping costs for UK addresses which are not on the UK mainland or are in remote parts of the Scottish Highlands are billed at a different rate. Customers based in these areas must contact Machina Espresso LTD at email@example.com for a quote for shipping and delivery of products.
Import Duty and addresses outside of the UK
Please note that as a customer, you are responsible for payment of any import duties or taxes incurred when we ship products outside of the UK.
When register on the website to purchase products you will be asked to provide us with some personal data (name, email address, postal address and phone number). This data will be handled securely and in accordance with the Data Protection Act 1998.
Payment details are not stored by Machina Espresso LTD, as these are sent directly to our secure payment providers.
Cookies are small files saved to the user’s computer hard drives that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Events outside our control
We are not liable for failing to meet any of our obligations as outlined in these Terms and Conditions, if such failure is caused by events outside of our reasonable control (such as industrial action or natural disasters).
Changes to T&Cs
We may occasionally change our Terms and Conditions. All our customers are subject to our Terms and Conditions at the time of purchase.
The contents of www.machina-espresso.co.uk are Copyright © 2014 Machina Espresso LTD, all rights reserved.